Return Policy

30-Day Satisfaction Guarantee

At Keiz, we strive to provide you with the highest quality products and service. While we do not accept returns for custom poster frames and metal wall art, which are made from scratch to your specifications, we are committed to ensuring your complete satisfaction. Please review the following guidelines for our return policy:

Returns for Damaged Items

Damaged Custom Poster Frames and Metal Wall Art: If you receive a custom poster frame or metal wall art that is damaged during shipping, please contact us within 14 days of receiving your order. We will arrange for the item to be fixed and sent back to you at no additional cost.

Returns for Evolution Series Posters

Change of Mind: If you change your mind or are not fully satisfied with your premade Evolution Series Poster, you may return it within 30 days of receiving it. To be eligible for a refund, the poster must be in its original condition and packaging.

Return Process

Contact Us: To initiate a return, please contact our customer support team by emailing info@shopkeiz.com or using our website's contact form or by sending us a text on WhatsApp at +971-56-184-4384. Provide your order number, the reason for the return, and any relevant details.
Packaging: Please ensure that the item(s) are securely packaged to prevent damage during transit.
Return Shipping: If the return is due to a change of mind for an Evolution Series Poster, you are responsible for the return shipping costs. We recommend using a reliable shipping method with tracking to ensure the safe return of your item(s), or we will provide our own provider and you will be sent the bill.
Refund: Once we receive and inspect the returned Evolution Series Poster and confirm it's in its original condition, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.

Conditions for Returns

All returned Evolution Series Posters must be in their original condition and packaging, including any tags or labels.
Custom poster frames and metal wall art are not eligible for returns unless they are damaged during shipping. In such cases, we will fix and return the item to you.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. We are here to help and ensure your satisfaction with your Keiz purchase.

Contact email: info@shopkeiz.com